Return, Refund & Cancellation Policy

At Stride Fitness and Mobility Clinic, customer satisfaction is important to us. This policy outlines the conditions for cancellations, returns, size exchanges, and refunds for footwear purchased on www.stridepodiatry.in.

1. Cancellation Policy

• Orders may be cancelled within 24 hours of placing the order, or at any time before the order has been shipped, whichever is earlier.
• To request a cancellation, contact us at info@stridepodiatry.in or on +91 97690 68195 with your order number.
• Once an order has been shipped, it can no longer be cancelled, but it may be eligible for return under the return policy below.
• For cancelled orders, the full amount paid will be refunded to the original payment method.

2. Return Policy

We accept returns of our flip-flops under the following conditions:

• The return request is raised within 7 days of delivery.
• The footwear is unworn and unused, with no signs of wear on the sole or straps, and is returned in its original packaging with all tags and the invoice included. For hygiene reasons, footwear that has been worn outdoors cannot be accepted for return.
• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
• To initiate a return, email us at info@stridepodiatry.in with your order number. Once your request is approved, we will share the return instructions.

3. Size Exchange

• If your flip-flops do not fit, we offer a free size exchange within 7 days of delivery, subject to stock availability.
• The footwear must be unworn and in its original packaging, with all tags intact.
• The replacement pair is dispatched after the original pair is received and passes inspection. If the requested size is unavailable, we will offer an alternative or a full refund.

4. Non-Returnable Items

The following are not eligible for return or exchange:

• Footwear that has been worn, washed, or altered
• Customized or personalized products
• Gift cards or items purchased under promotional/clearance offers marked non-returnable

5. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method through Razorpay.
• Refunds are generally credited within 5–7 business days of approval, depending on your bank or payment provider.
• Original shipping charges (if any) are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery.
• Share clear photographs of the product and packaging.
• After verification, we will arrange a free replacement or issue a full refund, including any shipping charges paid.

7. Contact for Returns & Refunds